SERVICE AVAILABILITY
The items offered through this website will be available in Spain and the European Union
It is necessary that you provide us with the complete and exact delivery address.
Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time. In any case, MugsVille will not be responsible for removing any product from this website, removing or modifying any material or content on the website, or for not processing an order once we have sent you the Order Confirmation.
Purchasing process
• 1st Identify yourself as a Registered User (if you have not done so before starting the purchase process)
• 2º You will need to give us your personal and shipping information so that we can process your order
• 3º If you need an invoice, we will ask you for the corresponding tax information
• 4º Choose the shipping method
• 5º Choose the payment method
• 6º Once the order has been reviewed, accept these Purchase Conditions and Privacy Policy by checking the corresponding box, and then click on the “Proceed to payment” option.
• 7th Once the purchase has been accepted and payment has been made, you will receive an email with an identification code so that you can know the shipping status of your order.
• 8th However, keep in mind that all orders are subject to the availability of the product or products requested, as well as compliance, in particular, with the specified conditions.
RETURNS (RIGHT OF WITHDRAWAL)
MugsVille provides the possibility that you can cancel your order without any cost, as long as you notify us of the cancellation before the order has been made available to the carrier for shipment. Otherwise, you must wait to receive the order to process its return.
Please note that during Sales, Christmas, special promotions and periods of high demand, changes in delivery address or order cancellations will not be accepted.
Once the product is delivered, you will have a period of fifteen (15) calendar days from receipt of the order to terminate the contract and return the purchased product. You must inform MugsVille within the aforementioned period of your desire to terminate the contract.
Additionally, we would appreciate it if you kept the following in mind:
• 1º The right to withdraw from the contract whose purpose is the supply of personalized items is not allowed, products sealed for hygiene reasons (masks) do not allow exchange or return and products that have been used for a different purpose than their intended use. nature, characteristics or operation.
• 2º Make sure that the items are in the same condition in which you received them. No refund will be made if the product is not in the same condition in which it was delivered or has suffered any damage. Please return the item using or including all its original packaging and other documents that may accompany it. In any case, you must deliver, along with the product to be returned, the invoice that you received when you made the purchase.
• 3º You must return in the same shipment all the items that you have purchased in the same order that you want to return.
• 4º In the event that a gift had been given to you along with the product you wish to return, it must also be returned in the same conditions. Otherwise, the amount corresponding to the value of the gift will be debited from the amount to be reimbursed.
• 5º Returns made with postage due will not be accepted.
• 6º Returns made through procedures other than those described here will not be accepted.
• 7º Refunds will only be made for those products that have been returned following our returns policy.
• 8th If you want to return your item and have your money refunded, the change and reason for it will be communicated in this email admin@mugsville.es where we will indicate the steps to follow along with a return number and this return will be your responsibility. the client's.
If you have any questions about our returns policy, you can contact us by sending an email to admin@mugsville.es or calling the number (+34) 644 841 623 during customer service hours.
PRODUCTS WITH FAULTS OR DEFECTS
We inform you that every product sent is carefully reviewed to avoid these situations.
The consumer will be responsible for the decrease in the value of the product in cases in which they have been used for a different use than their nature, characteristics or operation.
However, if you consider that the product has a defect or manufacturing defect, please contact our Customer Service by sending an e-mail to admin@mugsville.es or calling the number (+34) 644 841 623 within the customer service schedule.
Once your request is accepted, we will contact you to arrange the collection of the product (along with its original packaging and labeling, and other documentation that may accompany it) at the address and time slot indicated, at no cost.
The amounts paid will be fully refunded to you within 14 days. The refund will be made in the same payment method that was used to pay for the purchase.
ORDER AND DELIVERY
How do I know if my purchase and payment was successful?
An email containing an order confirmation will be sent to the email address provided when completing the order. If you have not received your order confirmation within 24 hours, please check your spam folder. If you have not received confirmation of your order, please contact us by sending an email to admin@mugsville.es and we will respond as soon as possible.
PAY
Is my payment secure?
Our payment providers directly handle your transaction and payment information with secure encryption under strict banking standards. Your credit card information is sent directly to the bank and cannot be read or seen by anyone other than your bank, not even MugsVille .
RETURNS AND EXCHANGES
I have received the wrong item, what do I do?
We regret that we sent you a different item than the one you ordered. Please contact us by sending an email to admin@mugsville.es and we will do our best to correct our error.
Delivery and tracking
Once your package has left our warehouse, you will receive an email with a shipping confirmation. Depending on the shipping alternative you have selected, the package will be delivered to your home or to the nearest collection point. In the confirmation email, you will find all the relevant information about your package.
When will my order be shipped?
Our warehouse processes your order as quickly as possible. We will dispatch your order on the next business day, assuming the item you have ordered is available in stock. If the product is not in stock, we will send you an email notifying you of the time it will take to make the item.
How long is your delivery time?
Our goal is always to have your order delivered as quickly as possible. The estimated delivery time is indicated for each shipping alternative in the option selected by you when completing your order. Please note that delivery time is an estimate and time may vary depending on external factors that MugsVille cannot control. These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Please note that delivery times may be longer than usual during promotions. Packages are normally not transported during weekends and national and local holidays.
Where is my package sent from?
We ship our items from 33700 Almuña, Spain
How to file a complaint?
If you wish to submit a complaint about a product, please contact us by sending an email to admin@mugsville.es . Provide the following information: 1. full name; 2. order number; 3. describe the problem; 4. Picture clearly showing the defective item.
We will contact you as soon as possible.